The system automatically creates tickets and assign them to a relevant agent or team based on your preferences..

Tickets are automatically assigned to a corresponding customer. You can access existing or create new tickets directly on their profiles.

Create tasks for your team without leaving a ticket view page.

Track and analyze the performance of your team to boost the level of customer satisfaction.

Automatically assign new tickets to the relevant team by linking an incoming mailbox for each department.

Notify your administators and customers about ticket updates.

Save the replies to the answers that you send often and quickly reuse them.

See who else is working on a ticket or customer profile and get a warning before sending a message if another has already been sent.

Splynx ACS server allows to auto-provision CPEs and end-user devices. Splynx also brings you a simple way to manage all these devices without logging directly into their management interface.

A powerful and fully customizable RADIUS server is part of the Splynx NMS. Splynx RADIUS allows you to centrally manage your administrative access to the network and provide central AAA based services to a customer.

ACS server allows firmware upgrade and central device configuration, our SSH backup tool allows to backup any device and also track the changes in configurations.

IP address manager is an important tool for any IT company. Supporting both IPv4 and IPv6, Splynx IPAM improves overview of the network and is fully integrated with ACS and RADIUS servers.

SNMP monitoring forms a part of Splynx and allows notifying admins in case equipment goes offline. Network weathermaps show your network topology as well as live usage of links between sites.

With REST API available, Splynx allows creating new modules. The program already has modules for Huawei OLT management, Mikrotik queue bandwidth control, Preseem QoE, and Whalebone secure DNS platforms.

Get a clear view of each lead's information and easily update or retrieve details.

Create and manage pipeline with unique stages that fit your sales flow.

Leave important comments, schedule tasks or follow-ups.

Add admin mailboxes into Splynx to track communication with all leads and existing customers.

Allow everyone to be on the same page by displaying all communication and activities on a single page.

Quote customers for new services and allow them to sign contracts.

Create custom fields based on your requirements to capture and manage all customer information.

Supply and control all services in one tab. Services form the foundation for billing and customer management.

Manage customer billing in one simple to use tab. You can customize billing to suit various different billing terms and agreements for each customer.

An in-depth audit trail and communications log bring an advanced understanding of each customer's history.

Upload and store existing or generate new documents and signable contracts according to your pre-defined templates.

Review detailed usage for Internet and Voice services within a specified period.

Create a customizable workflow for your projects and manage tasks progress with the board interface.

Manage your team’s tasks, create personalized checklists and track time spent.

Notify your team about task updates of changes. Send reminders to upcoming tasks.

Schedule and manage all tasks in a clean and organized calendar. It easily synchronizes with your Google calendar.